Complaints & Feedback

Feedback is welcome from all of our clients as it provides the opportunity for improvement. 

​​

We aim to resolve any complaint made by our clients to meet their satisfaction. 

 

 

You can provide feedback to the contact details listed below.

 

 

A Complaint, can be made in many ways:

In writing, addressed to Ms Debbie Marlow, DLM Ear Care, Lynch Lane Offices, Lynch Lane, Weymouth, DT4 9DN.

By email, addressed to reception@dlmearcare.co.uk

By contacting us by telephone on 07436 996916

 

​

When making a complaint, the following information is required in as much detail as is reasonably possible: Name, address, telephone number and email address and preference for contact method.

Further details of the complaint including, as appropriate, all times, dates, events, and people involved; (Whilst we will make every reasonable effort to accommodate such requests, we are not bound to take any action beyond that which we may be contractually or legally obliged to.)

 

How complaints are handled: 

 

Upon receipt of a complaint, Ms Debbie Marlow will make a record of the complaint and acknowledge receipt of it in writing within seven days. Any communication should be between the complaint handler, (Debbie Marlow) and the complainant directly while efforts are made to resolve the issue. We aim to resolve complaints within four weeks and will advise the complainant if it will take longer providing reasons for any delay.

​​

Confidentiality and Data Protection:

All complaints and information relating to them are treated confidentality. Such information will only be shared with those who need to know in order to handle the complaint. All personal information that we may collect will be collected, used and held in accordance with the provisions of UK data protection law (including but not limited to the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003) and client and employee rights.

 

 

Any questions regarding this Complaints and Feedback Policy should be directed to Ms Debbie Marlow: 

 

Tel: 07436 996916

Email: reception@dlmearcare.co.uk

Address: DLM Ear Care, Lynch Lane Offices, Lynch Lane, Weymouth, DT4 9DN.